Permanent decision record · D-031 · Mission M-007

Publish transparent pricing for the mid-market tier

Committed & executed JLOwner: Jonas Lindqvist Decided: Jun 28, 2026 Review: Sep 28, 2026 Confidence at decision: Medium

Decision lineage

every node is the real object, not a summary
Rationale
Problem addressed. Marketing activity grew while qualified pipeline stalled; buyers abandoned before sales contact because total cost was unknowable.
Selected option. Publish full mid-market price list plus an interactive calculator; measure via a controlled landing-page experiment before full rollout.
Alternatives rejected. (1) “Contact sales” status quo — contradicted by EV-118. (2) Gated pricing behind email — judged to reproduce the same distrust. Both preserved with reasoning.
Constraints. Legal review of all published claims; no new paid budget; existing contract terms unaffected.
Expected outcome. +12–20% qualified conversion on pricing journeys within one quarter.
Evidence, assumptions & objections at commitment
EV-118 · lost-deal analysisSupporting · verified
S-112 · sales-call patternSupporting · confirmed
EV-201 · Q2 surveyConflicting · noted
A-03 · trust blocks conversionAssumption → later supported
A-04 · buyers compare on priceAssumption → later supported
Objection · competitive undercut (anon)Remaining · monitored
Minority position preserved

Onboarding friction, not pricing, is the root cause (Priya Sharma). Status: partially supported by later evidence; candidate for its own mission.

Changes & review history
Jun 28 · original decision
Committed to transparent mid-market pricing with experiment gate.
Jonas Lindqvist · confidence medium
Jul 3 · amendment
Calculator scope reduced to 3 configuration variables after engineering estimate.
Reason: cost constraint · approved by owner
Jul 17 · new evidence
Experiment E-014 concluded: +18% qualified conversion. Assumptions A-03, A-04 supported.
Recorded by analytics agent · verified by Sarah Okafor
Jul 19 · continuation
Decision continued; full rollout approved. Enterprise-tier question split into D-032.
Jonas Lindqvist
Create follow-up experiment Assign execution